TERMS and CONDITIONS - Viking Drill and Tool
— Terms and Conditions: are net 30 days.
— Minimum Billing: $40.00 − Orders less than the minimum will be increased to $40.00 or assessed a $10.00 below minimum charge, whichever is less.
— Drop Ship Orders: Less than $100.00 will be charged a $6.95 drop ship fee.
— Prepaid Freight: Orders of $350.00 or more net, are shipped pre-paid.
— Less than standard packaging: Add $1.00 net per line item.
— Returned Goods: will not be accepted without prior approval. Return Materials Authorization (RMA) must be obtained from Customer Service for all returns and this authorization number must accompany the return.
This process will require specific information concerning the reasons for the requested return. There is a minimum 10% restocking charge.
An additional charge will apply if packaging is damaged or non-current. Maxiumun net value allowed to be returned 5% of the prior 12 months purchases unless the return is agreed to be for defective goods.
— Billing or Shipping discrepancies: must be reported within 30 days of invoice date in order to be honored.
— No Deductions: to billings will be allowed without prior approval. You must have an authorization number prior to your deducting from payment. Please call customer service, (800) 328-4655, to get your authorization number. Please note the authorization number on the check when you are deducting the authorized amount.
— Prices: are subject to change without notice.